Topics have a workbook and breakout activities. Topics can be customized to each businesses' individual training needs. Each module of each topic is an average of 3 hours long. E-Learning can also be blended into the training for longer retention and skills. Building Trust Creating Teams Face to Face Effective Meetings Taking Responsibility Conflict Resolution Empowering Employees Setting Performance Expectations Time Management Team Decisions Winning Relationships Managing Interpersonal Conflict Managing Organizational Conflict High Payoff Hiring Goal Setting and Planning Leveraging Time Communication NegotiationTeamwork Basic Communication Giving & Receiving Feedback Group Dynamics Team Decision Making Team Problem Solving Conflict Resolutioni Time Management Fundamentals of HP Teams The Team Charter Effective Meetings Customer Focus Managing the Process Team Member Roles & Responsibility Setting Goals & Keeping Score The Integrity Model Conquer Your Key Moments Embrace Reality Exercise Responsibility Clarify Your Vision Define Your Purpose Act With Integrity Value Who You Are Managing Your Time Leading Others for Effective Time Management Effective Supervisory Skills Understanding the Adult Audience Developing a Dynamic Delivery Speaking with Conviction Presenting with Purpose Raising Retention The Transformation Model Current Results Business Environment Current Strategy Core Process Structure Systems Culture Opportunities & Plans Traditional vs. HP Paradigms Characteristics of HP Building Trust HP Performance Tools & Plans Partnering Value Profiling Developing Benefits Presenting Solutions Closing Putting It All Together Principles of Leadership Practices of Empowering Leaders The Five Leadership Roles Leadership Practices: A Self-Assessment Personal Productivity Fundamentals of HP Teams Performance Expectations Empowering Others for Success Valuing The Individual Managing Diversity Customer Service: A Strategic Advantage Coaching CustomerService Managing Change Leading Others Through Change Effective Communication Communication Skills For Supervisors Learning to Lead Building Your Sales Team Developing Essential Skills Achieving Results Leading with Momentum Attitude Personal Accountability Balance Change Productivity Communication Leadership Opportunities The Trust Imperative Collusion A Change of Heart Face to Face Communication Interpersonal Dialogue: Core Principles Interpersonal Dialogue: The Steps Harnessing Harmful Behavior Strengthening Our Relationships Overview of Strategy Analyzing the Business Enviroment Forecasting the Future Creating Core Ideology Defining Your Strategic Direction Defining Your Competitive Advantage Setting Goals Creating a Master Plan